Contact information
Contact Ivytree Studio
If you need assistance, we’re here to help.
For all inquiries, please use the contact form provided on this page. This ensures your message reaches the right place and can be responded to efficiently. You may also try our WhatsApp button during office hours.
Office Hours
Monday – Friday
10:00 – 17:00 (SAST)
Closed on weekends and public holidays.
Messages received outside of office hours will be attended to on the next working day.
Before You Reach Out
Most questions are already answered here:
- How downloads work
- Licence of use
- Frequently asked questions
👉 You can find these pages in the footer of the store.
Important Notes
- Please use one email address consistently when placing orders and making inquiries
- Make sure your email address is entered correctly when submitting the contact form
- Order-related queries should include your order number for faster assistance
A Gentle Reminder
Ivytree Studio operates as a structured and largely automated platform.
If you follow the guidance provided throughout the store, your experience should be smooth and straightforward.
We appreciate your patience, kindness, and understanding when reaching out for support.
Complete a contact form to get in touch.