Terms of service

Terms of Service

By accessing and purchasing from Ivytree Studio, you agree to the following terms.

Digital Products

When you purchase digital downloads, no physical items will be shipped.

After purchase, your files will be available:

  • on the Thank You page
  • via email
  • inside your customer account

Please ensure your email address is entered correctly at checkout.

Personal Use Licence

All products are for personal use only.

You may:

  • print and use items for your own projects
  • use in journaling, Bible study, and creative work

You may NOT:

  • resell, share, or redistribute files
  • upload files to sharing platforms
  • use designs for commercial products

Refund Policy

Due to the digital nature of products, all sales are final.
No refunds, returns, or exchanges.

If you experience a technical issue, please contact support.

User Responsibility

You agree that you:

  • have basic digital skills to download and use files
  • are 18 years or older, or supervised by an adult
  • understand how to open PDF and ZIP files

Product Use

Ivytree Studio products are designed for:
creative journaling, Bible journaling, and personal study and development.

Results will vary depending on your materials and printing setup.

Changes

Ivytree Studio reserves the right to update products, pricing, and policies at any time.

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Physical Products

Ivytree Studio offers select physical products alongside digital resources.

Made-to-Order & Pre-Order

Physical products may be:

  • made to order
  • available in limited stock
  • offered as pre-orders within specific order and shipping cycles

Processing times will vary depending on the product and will be communicated on the product listing where applicable.

Order & Shipping Process

All physical products are shipped via The Courier Guy.

  • Orders are processed within the stated production or order cycle window
  • Shipping will take place once the item is ready for dispatch
  • Tracking details will be provided where available

Delivery times may vary depending on your location.

Customer Responsibility

Customers are responsible for:

  • providing accurate delivery information
  • being available to receive delivery
  • any additional customs or import charges for international orders

Delays

While every effort is made to meet timelines, delays may occur due to:

  • production schedules
  • courier services
  • external factors beyond our control

Ivytree Studio will communicate any significant delays where possible.

Returns & Damages

If your item arrives damaged or incorrect:

  • please contact support within 7 days of delivery
  • include clear photos of the item and packaging

Returns are subject to approval and must meet the conditions outlined in the Refund Policy.